A Manager Call

I hate "manager calls". Many times it means that a customer is calling and when they specifically ask for the manager, it is usually to resolve a problem of some sort. I have come to dread when an associate hands me the phone and says "it's a manager call."



Yesterday I took the call and said "this is Sue" and the customer said "I'm the woman who you helped today. I was looking for such and such song and the CD you got me was the right one. I'm just calling to thank you for all your help and let you know that if another customer comes in inquiring about that same song, it is in fact the one you sold me."



Yay! I like happy calls!